The seminar "How to Handle Difficult and Angry People" will allow you to distinguish among six kinds of customer behavior, know about words to use, words to avoid, customer body language, etc.
Who should attend: Business owners, customer service representatives, executive and management associates involved in professional services, retail, non-profits, and hospitality organizations.
Contact Cindy Merzon, associate director of CSUMB Small Business Development Center, at www.csumb.edu/SBC for tickets and additional information.
Fees: $35 for members and $45 for non-members
