On March 8, the Hollister Police Department launched the 2016 Community Satisfaction Survey to establish a baseline level for public perception of customer service that the Hollister Police Department provides. The questions were obtained directly from the Federal COPS (Community Oriented Policing Services) website for surveys of this type to provide a standard for this measurement tool.
This survey was published both on the City of Hollister's website and its social media pages. It was available in both Spanish and English and all responses were anonymous. The survey was offered to "justice-involved" juveniles and adults (those incarcerated or on probation) as well. The goal of the survey was to reach the largest sample possible so that responses would most accurately reflect the perceptions of the entire community’s population in the police department’s service area.
An average of 529 survey takers answered every question. This provided a survey sample that police officials say represents the entire population with 95 percent confidence and a margin of error of (plus or minus 5 percent). A total of 644 individual community members participated in the survey (some questions were skipped by respondents).
The survey results to single response questions can be found here:
In a statement, the HPD said, "Analysis of the open-ended questions will require additional time for analysis. No target date for their release has been set yet."
This survey was launched in preparation for a Board of State and Community Corrections grant application for a project to “Strengthen Community-Law Enforcement Relationships.” After the application was submitted, Chief David Westrick requested the survey remain open to continue to collect community member input. The survey was officially closed on April 24.
“The results of the survey are valuable to us, going forward. We learned quite a lot. With only six total responses from Spanish-speaking individuals, we definitely have some outreach work to do in the Spanish-speaking community," Westrick said in a release. "Additionally, a community needs assessment and procedural justice legitimacy concerns are on the top of my list from the survey. We will begin another survey that our officers will be involved in, later in June. We will have an announcement that will explain the details about that then. It will be both, internal and an external survey for those we serve and encounter directly. The goal is to improve service, provide transparency in our operation, increase the level of trust the public has with our police department and find out how we, as a department best meet the community’s law enforcement needs”."